Going the Extra Mile
The following team members went the Extra Mile to help deliver the Spirit of Healing in the words of patients, guests and fellow team members:
Smiles in Discomfort
Florida, a Nursing Assistant, cared for the patient in 4163 several days -- a young man with lymphoma who was not doing well and had little or no family support. He had only one pair of PJ’s that became soiled, she rinsed them and put hospital gown on him. She found out this was his only pair PJ’s. She went shopping and brought him a new pair. He was able to smile through his discomforts. She truly showed heart and compassion for our patient.
A Friend in Need
I wanted to email you and tell you a story about a situation we had in the ER last night that I know will brighten your day! We had an elderly lady present to triage via ambulance. She had with her a service dog, a tiny little thing that was bleeding from her tail. EMS was called to this lady's residence when the dog's tail was accidentally cut off by the patient while clipping coupons. Come to find out, the dog is prescribed to the lady for ANXIETY and PANIC ATTACKS. Well EMS could not take the dog to the vet, as the patient requested by calling 911 in the first place, however they transported the dog and the patient, who is by this time in full blown panic attack and having chest pain because of the injury to the dog and the amount of blood that she and the dog were covered in......
We treated the patient by treating the dog going above and beyond at OLOL ER! Tabitha and Stephany called central supply after I "consulted" with a veterianarian to see if they had the supplies we needed (coban and gauze!) We comforted the patient by telling her we spoke to a vet and that we would help her dog. We bathed the dog with the help of radiology and a few other nurses who were more than willing to help. Bandages were applied and the dog was fine! The patients bp decreased and she no longer had chest pain! Her son was very grateful as well with the caring and help that gave to his mother. I cannot tell you how many nurses came to check on the dog and the patient during her stay because this was such a great story.